We live in the epicenter of the information age. With cellphones in all of our pockets, tablets and laptops in our bags and a bluetooth headset in our ears, virtually unlimited levels of information and communication are at our fingertips no matter where we are. With the seemingly ubiquitous nature of technological innovation, it’s only natural that the tech space has found its way to our dinner tables.
While the cliche of telemarketers only calling you when you’re sitting around the dinner table with your family may be on its way out due in part to technology, the reaches of new tech have extended past your dinner table and into communal ones.
Improving Speed and Accuracy
You’ve placed your order with the waiter, made some specific–though not egregious or cumbersome–requests and adjustments to your order, and now you’re waiting. As you grow hungrier and hungrier, you notice your waiter bringing out your food on a silver platter. Finally.
Swirling some of the linguini onto your fork, you notice something.
It’s a mushroom.
You requested no mushrooms.
Mistakes like these have become issues in restaurants–accuracy for orders is paramount to the success of a restaurant and the experience of its patrons. Technology, though, is helping to improve this first step as much as possible.
In stark contrast to hand-written tickets, no longer can an order become missed, a “no mushrooms” note be misread, or an added note ignored. With kitchen-facing tablets and computer screens, placing orders and ensuring accuracy has never been as fast or as easy as it is now.
Tracking Made Easy
Utilizing platforms like OpenTable, restaurants are more easily able to track what’s going on in the restaurant before them. Reservations are easier to manage and schedule, open tables are quickly and efficiently tracked and the experience for potential diners is improved tenfold.
Past just tracking tables and orders, tech has made it easier for restaurants to track their own inventory of items–now you’ll know ahead of time what is and what is not available for ordering.
Though you probably won’t be paying with your phone at an upscale establishment just yet, many eateries do allow services like Android Pay or Apple Pay to be utilized for speed and convenience when placing orders. Similarly, small businesses have turned to hardware like Square to accommodate the ever-changing landscape of paying for your meals.